Victim Support Analyst

Website CES, LLC

Integrity At Work

Job Description Summary: 
The Victim Support Analyst will support victim services with administrative and technical duties of the office and case management.  Perform all tasks below, provide mentorship and training to new analysts. 
 
Duties/Responsibilities: 
Provides administrative support such as: answers phone, prepares reports, tracks work, manages email correspondence and maintains their schedule/calendar. 
Develops, writes and updates department Standard Operating Procedure (SOP) document to include using the SOP template. 
Provides typing/word processing support (including spreadsheet applications) to include composing internal and external routine/non-routine memos and correspondence with minimal direction; obtaining appropriate approvals. May generate labels using mail merge and graphs/tables using graphic software. Completes standard office forms; handles confidential subject matter frequently. 
Opens, reviews, prioritizes and takes action on incoming mail; sends mail using appropriate mail carrier; sends/receives faxes and makes copies when needed. 
Enters data, maintains information, defines reports for specific tracking purposes (statistics, project status). May take the lead role in managing projects. 
Generates reports, evaluates data and makes recommendations/summarizing trends for supervisor review. Material may largely consist of confidential information; requires use of judgment and discretion. 
Serves as primary point of contact for clients and communicates using appropriate tact and discretion. 
Develops, sets up, maintains and retrieves organizational files and records that are generally electronic or manual. 
Keeps abreast of laws and regulations that apply to a particular staff function or field of professional expertise to maintain up-to-date compliance. 
Confers with appropriate internal and external offices to ensure that required procedures are followed. 
Analyzes complex data and extracts and defines relevant information; interprets data for the purpose of determining past performance; identifies issues, provides alternative solutions, and resolves problems. 
Processes information from the official record management system, and SharePoint Sites located on the classified and unclassified enclaves. 
Serves as a liaison between the coordinators, unit personnel and management, as well as communicates using appropriate tact and discretion. 
Uses various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and/or format data and/or reports. 
Uses practical application of management analysis principles, procedures, and techniques in order to enhance experience and broaden knowledge for specific projects. 
Establishes effective liaison and operational contact with internal and external clients and oversight of groups ensuring that project execution is administered in conformance with guidelines. 
Assists in testing new or modified systems to check functionality and business processes. 
Assists in preparing recommendations for implementation of new or modified systems, work procedures, or organizational changes. Assists in developing selected portions of reports that will be incorporated within an overall project for managers who require information for decision making and/or monitoring the current status of their resources. 
Develops relationships with external and internal partners/clients, which may require in person meetings or site visits. 
Provides system training as needed and develops a training SOP with department coordinator 
 
Required qualifications/skills: 
Security Clearance: Active Top Secret 
Bachelor’s Degree from an accredited university; Education can be substituted with four (4) years of experience in a professional work environment performing similar administrative tasks to those outlined above; 
Minimum of two (2) years of experience in a professional work environment; 
Shall have the ability to prepare and modify documents including correspondence, reports, drafts, memos, mail and e- mails; 
Shall have one (1) year of experience using MS Word and MS Outlook; 
One (1) year of experience using Microsoft Excel 2008 or later version in a professional work environment to include: 
Creating new spreadsheets 
Entering data, auto fill features, adding and adjusting columns and rows 
Sorting, Filtering and Freezing Panes 
Moving and copying worksheets within a workbook 
Separating data in one cell to multiple cells using Text – to – Columns 
Grouping data together using the Concatenate function 
Working knowledge of basic Excel formulas 
Shall have experience in prioritization of projects and have problem-solving skills, research skills and attention to detail; 
Ability to work effectively with others and have interpersonal skills. 
 
Preferred qualifications/skills: 
Experience and proficiency utilizing, building, and updating Microsoft SharePoint Websites in a professional work environment. 
 
Location:  
Washington, DC (on site) 
 
Physical Requirements: 
May require prolonged periods of sitting at a desk. 
 
Other:  
Position is contingent upon contract solicitation and award.