Victim Support Services Team Lead

Website CES, LLC

Integrity At Work

Job Description Summary: 

The Victim Notification Analyst will support victim services with administrative and technical duties of the office and case management.  Perform all tasks below, provide mentorship and training to new analysts. 

 

Duties/Responsibilities: 

Perform administrative and technical tasks as assigned within the department
Oversees analysts in a supervisory capacity; lead charged with providing full- service support to VSD victim services providers; assisting the VNS coordinator, CPVA coordinator, and VSD management directly; overseeing the processing of victim contact information, case documentation; 
Validation and verification of case files in multiple case management systems 
Capturing victim information in VNS and/or the CPVA Tracking System (CPVATS), generating victim notification letters to victims of cases to inform them of the status of the investigation 
When directed, perform quality assurance and report generation
Creating VNS accounts for victim services providers after the VNS coordinator provides approval
Presenting during briefings, meetings, and trainings when needed by the coordinator
Review weekly reports and take action as needed
Work with the coordinator to update SOPs
Generating reports for various agencies
Provide on-the-job training to new victim notification analysts
Assist in maintaining the VNS for numerous Field Offices and Resident Agencies, as well as headquarters, and provide additional support on duties as assigned
Responsible for managing the other contractors on the contract, interviewing new candidates and coordinating all hiring requirements. 
 

Required qualifications/skills: 

Security Clearance: Active Top Secret 
Bachelor’s Degree from an accredited university; Education can be substituted with four (4) years of experience in a professional work environment performing administrative tasks; 
Min. of four years of experience in a professional work environment
Min. one year of supervisory experience
Shall have analytical and problem solving skills
Shall have experience in preparing presentation materials for a wide audience
Shall have communication skills with emphasis on effectively communicating program details, providing detailed analysis and recommendations, communicating with personnel and all levels of management; 
Must be capable of working independently
Shall have experience working in collaborative sessions, while demonstrating verbal communication and presentation skills
Shall have experience producing written documentation, to include, procedures and instruction 
Shall have experience managing, tracking, prioritizing, and scheduling multiple projects simultaneously and with meeting short deadlines
Ability to recognize when and where problems and opportunities exist and evaluate strengths and weaknesses of potential solutions to problems
Shall have experience and be proficient in Microsoft Office Suite – Excel, Word, and PowerPoint; 
One year of experience using Microsoft Excel 2008 or later version in a professional work environment to include: 
Creating new spreadsheets 
Entering data, auto fill features adding and adjusting columns and rows 
Sorting, Filtering and Freezing Panes 
Moving and copying worksheets within a workbook 
Separating data in one cell to multiple cells using Text – to – Columns 
Grouping data together using the Concatenate function 
Working knowledge of basic excel formulas 
Preferred Qualifications: 

Master’s Degree from an accredited university; 
 

Other:  

Position is contingent upon contract solicitation and award.